ANSWERS TO YOUR FOUNDATION REPAIR QUESTIONS

1.   What are signs of both interior and exterior foundation problems?
2.   What are Steel Pilings?
3.   When you are finished with the raising and stabilizing, who will repair
the cracks in the mortar and bricks?

4.   What is an interior crawl space pier?
5.   What is the purpose and process of High Density Polyurethane Injection?
6.   What causes foundation problems?
7.   Can you repair structural cracks in concrete slabs and walls?
8.   Do you give free estimates?
9.   Do you offer a warranty?
10. Does Foundation Pro guarantee their work?
11. Will foundation work disturb my landscape?
12. Do you install French drains?
13. Will my landscaping be damaged?
14. Is Foundation Pro licensed and insured?
15. Are you a member of the Better Business Bureau?
16. Do you have customer references?
17. What type of payments do you except?

Q1: What are signs of both interior and exterior foundation problems?

A: Check the structure for cracking bricks, blocks, and mortar that form horizontally, vertically or stair step-like. These are signs of failure in the footing. Cracks in the foundation walls typically appear at the weakest points, including corners, edges of window frames, openings for service (such as HVAC), concrete cold joints, long spans of walls, pipe penetration, and along the tie rods in the foundation. Also, bowed walls, open spaces around windows where the frames meets the walls, sticking doors, cracked sheetrock, uneven or shaky floors are some of the signs of foundation failure.

Q2: What are Steel Pilings?

A: Foundation Pro utilizes the Steel Pier Piling System to support and stabilize the foundation by transferring the weight of the structure off the weaker soils and onto the steel pier. Through a hydraulic driving pump assembly, a series of steel pilings sections (3 ½ inches O.D. ¼ walls with connecting inserts) are injected into ground until they reach bedrock or load bearing strata. A pressure gauge is read to determine the precise level of maximum support. A manifold system is used for multiple piers for maximum lifting precision. The bracket is then bolted to the piling.

Q3: When you are finished with the raising and stabilizing, who will repair
the cracks in the mortar and bricks?

A: The application of mortar to brick is called tuck-and-point. After we have raised the foundation to the best allowable grade, we will tuck-and-point the area where we have worked. This process sometimes involves mixing brick color in order to obtain as close to the original structural cosmetics as possible.

Q4: What is an interior crawl space pier?

A: For structures on a pier-and-beam or crawl space foundations with interior problems, we use the Interior Pier and Treated Girder System. This is a two-step process. First a concrete footing is poured with two sections of rebar. After a minimum of a 36 hour drying process, adjustable steel posts (with lag screws into girder) and/or concrete blocks (with mortar) are installed in order to raise or support joists, walls, and flooring. A Treated Wood Girder System connects the piers and steel shims applied where needed.

Q5: What is the purpose and process of High Density Polyurethane Injection?

A: Foundation Pro uses pressurized, structural Polyurethane that expands to high density in order to help stabilize soils, fill voids and/or raise concrete slabs. 5/8 inch port is drilled into the slab and a two-part polymer solution is injected under the slab. The curing process usually takes only 2-4 hours. The injection ports are patched with mortar or grout upon completion. This method is used to raise interior residential and commercial slabs, concrete porches, driveways, pool decks, sidewalks and more!

Q6: What causes foundation problems?

A: Foundation problems can be caused from a variety of sources that affect new and older homes. Seasonal weather periods with wet and dry cycles produce changes in the soil bed under the homes foundation. This causes expansive clays to shrink and swell which can crack the concrete footings and cause settlement issues. Also, large tree roots can drink water close to parts of the foundation and compromise the structure by growing under footings. Poor drainage, insufficient amount or lack of rebar or improper rebar placement, soil compaction, poor soil conditions, and plumbing leaks are some of the additional causes of foundation problems.

Q7: Can you repair structural cracks in concrete slabs and walls?

A: Yes. Foundation Pro is a certified to install Carbon Fiber Concrete Staples with Epoxy. The hybrid grid strap system is comprised of high tensile strength carbon fibers woven together. This is designed for stabilizing both poured concrete and block walls. Due to the extreme high strength to weight ratio, many times carbon fiber reinforcement is the repair material of choice for bowed basement walls, bridge columns, and concrete beams to restore and maintain structural integrity.

Q8: Do you give free estimates?

A: Foundation Pro will provide structural foundation inspections at no cost in the central Arkansas area. We will put into writing a detailed estimate concerning foundation repair costs and solutions.

Q9: Do you offer a warranty?

A: Yes! We offer a Lifetime Warranty on the Steel Pier Piling System and a two year warranty on our Interior Pier and Treated Girder System.

Q10: Does Foundation Pro guarantee their work?

A: Yes. Our company gives a lifetime warranty on hydraulic steel push-piers and a two-year warranty on interior piers. These written warranties are fully transferable with no transfer fees. Polyurethane warranties may vary based on the scope of work. Check with a Foundation Pro estimator for more information.

Q11: Will foundation work disturb my landscape?

A: Our goal is to create the least amount of disturbance to the customer’s landscape. Our employees are trained to maintain disturbed vegetation (plants, grass etc.) by covering their root systems with soil and watering them when necessary. However, we are not liable for vegetation that does not survive.

Q12: Do you install French drains?

A: Yes, we install drainage systems including French drains, solid ADS and/or PVC drains, collection boxes and cleanout valves.

Q13: Will my landscaping be damaged?

A: Our employees take great care to ensure minimal or no damage to sod, plants, trees, shrubs and bushes.

Q14: Is Foundation Pro licensed and insured?

A: Yes. We are appropriately licensed and insured and will provide copies of policies upon request.

Q15: Are you a member of the Better Business Bureau?

A: Foundation Pro is a proud member of the Better Business Bureau with an A+ rating.

Q16: Do you have customer references?

A: Yes. Foundation Pro will be happy to provide you a list of customer references in your area upon request. We can offer references from both homeowners and professionals such as engineers and real estate agents.

Q17: What type of payments do you except?

A: We accept check, cash and credit cards: Visa or Master Card. One third of the total is due after the first full working day and the remaining two thirds are due upon completion of the job.

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